Checking in your cargo


Opening times


To ensure that your goods have a smooth journey, we recommend that you check in your cargo in good time.

Your island's Cargo Service opening times are different from the opening times for passenger check-in.

For Tahiti, click here for the opening times of the Cargo Service at Tahiti-Faa'a Airport.

For the other islands, please phone the Air Tahiti agency on your island. Click here for the contact details of your local Air Tahiti agency.
 

Final cargo check-in time


Cargo must be checked in before the final cargo check-in time.

This enables ground staff to finalise the flight preparations.

In Tahiti


The final cargo check-in time is two hours prior to the flight's scheduled departure time.

For departures before 7am, please check your cargo in the day before.

The final cargo check-in time for dangerous goods is three hours prior to the flight's scheduled departure time. This is to allow time for required checks and formalities to be carried out.

In Bora Bora, Huahine, Raiatea and Rangiroa


The final cargo check-in time is 30 minutes prior to the flight's scheduled departure time.

From all other islands


The final cargo check-in time is one hour prior to the flight's scheduled departure time.


Premium cargo from Tahiti


Goods booked in as premium cargo from Tahiti may be accepted after the final cargo check-in time, up to 45 minutes prior to the scheduled gate-closure time, on a space-available basis and with the flight dispatcher's consent only.

A late check-in fee of XPF 2,000 per AWB will be payable.

Standard cargo is not accepted after the final cargo check-in time.


You must be aged 18 or over to send a parcel or package as cargo.

You will be required to show formal photographic identification. See the list of accepted forms of identification.

An Air Tahiti attendant will draw up an Air Waybill (AWB) for one or more items checked in at the same time for the same recipient.

The AWB is the travel document for your cargo. It is also your receipt.

Therefore, before signing it, please check all the information is correct, i.e. the cargo type (standard cargo or premium cargo), the flight number and date, the destination and the nature of the goods.

The payment methods accepted are local cheques and cash.

The flight which carries your cargo will depend on the type of cargo you have requested: standard cargo or premium cargo.

For safety and security reasons, your cargo will be inspected by X-ray for departures from Tahiti. The other islands do not have X-ray screening, so your goods will undergo visual inspection by our staff. We therefore advise you to wait for this inspection before sealing your package. Make sure you take the necessary materials with you.
 

Accepted forms of identification for checking in cargo:
 

  • National identity card (expired document accepted)
  • Passport (expired document accepted)
  • Driving licence
  • Boat licence
  • School identity card or student card
  • Professional identity card
  • Declaration of loss or theft of identity documents issued by the police or gendarmerie
     


Cancellation


> Click here if you wish to cancel a premium cargo dispatch before check-in.

If you decide to cancel your cargo after check-in, the following fees will apply:

  • 20% of the cargo rate for cancellations made between 24 hours and 3 hours before departure
  • 30% of the cargo rate for cancellations made less than 3 hours before departure
     

Safety fees are not refundable for any items that have already passed through security.
 

Check-in weight different from booking weight


If the weight you check in is less than that stated on your booking, you may have done another customer out of that weight. The following fees will apply:

  • 10% of the cargo rate for items checked in between 24 hours and 3 hours before departure
  • 20% of the cargo rate for items checked in less than 3 hours before departure
     

If the weight you check in is more than that stated on your booking, the acceptance of your cargo will be on a space-available basis. In case of insufficient payload, your goods will be refused, particularly if they cannot be split.

Sending cargo

View the other sections on sending cargo with Air Tahiti: