Your baggage has been delayed or damaged

Air Tahiti attaches importance to the handling of our customers' baggage. Although every care is taken, delays and damage can occur. In these sections, you will find all you need to know in case your baggage is delayed or damaged.

We are very sorry your baggage has been delayed.
Air Tahiti endeavours to deliver your baggage upon your arrival. However, delays in transport or delivery can occur.

If, upon arrival, your baggage is not returned to you, please contact an Air Tahiti agent immediately, with your boarding card and baggage receipt at the ready.
They will complete a "Baggage Irregularity Report" with you.
This report is a description of your baggage and will help us locate it at one of our other airport stops, so please provide us with as much information as possible (colour, size, brand, distinguishing marks, etc.).

Our staff will do everything they can to ensure your baggage is forwarded to you as quickly as possible.
As soon as it is located, you will be notified by telephone. Your baggage will be sent on our next flight and handed to you personally, at the airport.


Your baggage has not be found
 

If your baggage is not located within seven days of your flight, it will be declared lost.
The "Baggage Irregularity Report" is then forwarded to our compensation department, which will determine the possible amount of compensation payable, based on the details you provided in the report and in accordance with the Warsaw Convention, to which Air Tahiti is subject. The compensation amount is based on the weight and not the contents of the baggage.


We are sorry that your baggage has been damaged.

During its transport, your baggage is handled numerous times. In addition, because the aircraft in our fleet do not allow the baggage to be containerised, it is in constant contact with other baggage. As a result, despite the precautions taken by Air Tahiti, your baggage can get damaged.

For that reason, we advise our passengers not to pack fragile or valuable items in their luggage and to use baggage which is designed to protect its contents, is solid and has no detachable parts.

If, upon arrival, you realise your baggage has been damaged, please contact an Air Tahiti agent immediately, with your boarding card and baggage receipt at the ready.
They will complete a "Baggage Irregularity Report" with you.
This report describes the damage to your baggage and will help us to determine how much, if any, compensation is payable. Please provide us with the following information: the date of purchase and cost of your baggage, and the nature of the damage.
If you leave the airport without notifying us of the damage, you have a time limit of three days following your flight to complete your declaration with one of our agents.

The "Baggage Irregularity Report" is then forwarded to our compensation department, which will determine the possible amount of compensation payable, based on the details provided in the report and in accordance with the Warsaw Convention, to which Air Tahiti is subject. The compensation amount is based on the weight and not the contents of the baggage.

Please be advised that Air Tahiti cannot be held liable for scratches and bumps on baggage resulting from a baggage normal use.


Packing your bags is your responsibility. To ensure they have a smooth journey, please follow the advice below:

  • Your baggage will be handled numerous times. It must therefore be designed to protect its contents, be solid and have no detachable parts.

  • You are advised to padlock each of your bags to prevent them from being opened after check-in.

  • We recommend you label your baggage inside and out with your name, permanent address and destination address.
    Baggage labels are available at the check-in desks.
    Remember to remove baggage labels from previous flights

  • Any fragile or valuable items, such as camera, laptop, keys, etc., important documents and medicines should be packed in your hand baggage and not in your hold baggage.
    Air Tahiti declines any liability for fragile, valuable or perishable items packed in hold baggage.

  • Once you have checked in your baggage, make sure you keep your baggage check-in receipt in a safe place until you have collected your bags at the other end.

  • During your journey, at each of your stops in Tahiti you will need to collect your hold baggage, clear it through customs if you are arriving off an international flight, and check it in at the check-in desks for domestic flights.

Click here if your baggage does not meet the above recommendations

Baggage which does not comply with the conditions of carriage will be refused at check-in.

This applies, among other items, to:

  • items in inappropriate/fragile packaging (cardboard boxes, plastic bags, shopping bags, etc.),
  • baggage which might constitute a danger to the aircraft and passengers,
  • baggage presenting a risk of damage to other baggage,
  • baggage containing fragile items (fishing rods, spearguns, surfboards, bicycles, cakes, oars, glass bottles, etc.),
  • damaged baggage,
  • baggage checked in late,
  • baggage not allowed as hand baggage, etc
     

However, Air Tahiti is aware of the shortage of transport options to the islands and may therefore, in exceptional circumstances, agree to transport your baggage, subject to conditions.
Acceptance of your baggage will be entirely at the check-in attendant's discretion and your bags will be labelled "allowed with limited release".

If your baggage is "allowed with limited release", Air Tahiti cannot be held liable for any damage to your bags or their contents.

 

Forgotten baggage will be kept for three months. After that, it will be donated to charity..

Travel tips

Click on the links below to make sure your trip goes smoothly: