Cancel a cargo

If you decide to cancel your cargo after check-in, please contact us.

Situation encountered Penalty Fees
Booking confirmed and paid.
Cargo not deposited. Shipment not cancelled.
(no show)
50% of the cargo price excluding taxes
Booking confirmed and paid.
Cargo not deposited. Shipment cancelled.
25% of the cargo price excluding taxes
Booking confirmed and paid.
Cargo deposited and booked (LTA issued).
Shipment cancelled.
25% of the cargo price excluding taxes


Security fees are not refundable for every cargo that has already been checked by our security agents.