Modification, cancellation and refund  

In view of the different parties involved, the following procedures set out the distribution of roles for passenger notification.

When the change occurs before D-2: the PNRs concerned are automatically queued back to the agency handling the booking. It is the agency's responsibility to notify the customer of the time change or to see that they are informed by their inbound agency.

When the change occurs between D-2 and D-Day: the PNRs concerned are automatically queued back to the agency handling the booking and an automatic notification is sent to both the email adress and phone number in PNR.

When the change occurs on D-Day, or on the weekends and public holidays: Air Tahiti will notify the passenger, provided there is a contact number in French Polynesia on the booking file and the booking agency (or inbound agency) has not already done so.

Air Tahiti cannot be held responsible should the absence of a contact in PNR or the insertion of a mistaken contact result in a missed flight situation.

Ticket handling in case of schedule change made by Air Tahiti

(VT) 135 ticket: when possible proceed to a revalidation. If not possible, please do an exchange with following information on the ticket.

• Endorsement: add at first « SCDCHG »
• FARE C ALC: add letter « S » at the beginning

Interline Ticket (IET): when a ticket is issued on an other stock than 135 (see agreements here) an exchange is necessary to update the ticket even if the change only impacts the time or date.

Any modifications made during agency working hours are handled by the agency which created the booking (or the inbound agency). At weekends and on public holidays, they are handled by Air Tahiti staff. In all cases, refer to the pricing note for the fare concerned. For the rules on pass fare modification, please view the Air Tahiti Air Passes page.

Name changes are not permitted: a booking is created for a specific customer.
However, corrections are permitted to the spelling of names, in compliance with the current repayment processes. 
However, corrections are permitted to the spelling of names, up to five three letters, under the current conditions:

• The ticket is not issued: spelling changes are permitted only once and up to five letters maximum. Please contact our control department at control@air tahiti.pf. For bookings made on other GDS, please contact your helpdesk. 
• The ticket is issued: proceed to the tickets repayment with the incorrect name by applicating the repayment costs per ticket (8000XPF or 67EUR) associated to the tarif paid. Modify the name in accordance with his ID card. Give back the new ticket with the correct name. 

N.B.: If a false name is deliberately entered, your responsibility will be liable under flight insurance.

The refund can be ensured only by the ticket issuing agency.
The charges depend on the fare type paid and on when the refund request is made (before departure, after departure, etc.). To find out more, please refer to the pricing note for the fare concerned.