In view of the different parties involved, the following procedures set out the distribution of roles for passenger notification.
When the change occurs before D-2: the PNRs concerned are automatically queued back to the agency handling the booking. It is the agency's responsibility to notify the customer of the time change or to see that they are informed by their inbound agency.
When the change occurs between D-2 and D-Day: the PNRs concerned are automatically queued back to the agency handling the booking and an automatic notification is sent to both the email adress and phone number in PNR.
When the change occurs on D-Day, or on the weekends and public holidays: Air Tahiti will notify the passenger, provided there is a contact number in French Polynesia on the booking file and the booking agency (or inbound agency) has not already done so.
Air Tahiti cannot be held responsible should the absence of a contact in PNR or the insertion of a mistaken contact result in a missed flight situation.
Ticket handling in case of schedule change made by Air Tahiti
(VT) 135 ticket: when possible proceed to a revalidation. If not possible, please do an exchange with following information on the ticket.
- Endorsement: add at first « SCDCHG »
- FARE C ALC: add letter « S » at the beginning
Interline Ticket (IET): when a ticket is issued on an other stock than 135 (see agreements here) an exchange is necessary to update the ticket even if the change only impacts the time or date.