Passengers with reduced mobility or a medical condition

Is your mobility reduced because of your age, an illness, or a visual, hearing, motor or mental disability? If so, Air Tahiti will be happy to help you during your journey.
 

Reservation
 

At the booking stage, tell our agents about the nature of your disability and any special requirements you have (e.g. you need a wheelchair to get you to the aircraft, you need lifting on and off the aircraft, you will be travelling with a guide dog or with a portable oxygen concentrator, etc.). This will enable us to provide you with the appropriate assistance throughout your journey.
 

Accompanying
 

On ATR flights, in addition to the standard service, our cabin crew will be happy to help you stow your hand baggage in the lockers provided.
They cannot, however, provide dedicated personal assistance, such as helping you with eating, drinking or personal hygiene, or assist with medical care.

For your own comfort and safety, therefore, you must travel accompanied if you cannot carry out at least one of the following tasks on your own:

  • fasten your seatbelt, eat or drink,
  • understand and follow the safety instructions,
  • carry out any medical treatment required by your health condition.


On Twin Otter or Beechcraft flights, due to the absence of cabin crew on these aircraft, blind people and wheelchair users must be accompanied by an able-bodied adult.

Guide dogs for blind passengers travel free of charge. They are carried in the hold under the same conditions of carriage as other domestic animals. On ATR flights, they may be accepted in the cabin, with the special agreement of the captain.
 

Baggage
 

Does your health condition require you to take special equipment with you? For peace of mind on your journey, read the conditions of acceptance of medical equipment:

  • Syringes
  • Medication
  • Wheelchair
  • Respiratory assistance device (oxygen concentrator or mechanical ventilator)Seringues
  • Mechanical prosthesis
  • Pacemakers


To travel safely, read their conditions of acceptance.
 

At the airport
 

Check-in
 

If you have not already done so at the booking stage, inform our check-in staff about the nature of your needs and your disability.

Travelling with a wheelchair


If you are travelling with a wheelchair and exceed your baggage allowance, you are entitled to a 50% discount on the excess baggage fee for your wheelchair.

Boarding/disembarking from the aircraft


You are entitled to priority boarding, which means you can settle into your seat before the other passengers arrive. Please present yourself at the boarding gate ahead of the other passengers.

For a stress-free arrival, you are requested to wait for the other passengers to disembark before disembarking yourself.
 


 

Travel tips

Click on the links below to make sure your trip goes smoothly: